Job Description

Woods & Co Recruitment is proud to be partnering with a globally recognised AI SaaS company to appoint a Technical Support Engineer in Sydney. This is an exciting opportunity to join a high-growth, innovative technology team, supporting complex customer environments and contributing directly to the success of a leading platform in the legal AI space. We’re keen to connect with early career or technically minded professionals who enjoy solving problems, collaborating across international teams and playing a hands-on role in delivering exceptional outcomes for customers.

What's in it for you?

• Join a global AI SaaS company and gain hands-on experience solving real technical challenges while working closely with engineering and product teams.

• International onboarding opportunity, including a 2-4 week training trip to London to collaborate with the global team.

• Strong learning and development support, including a $4,000 annual training allowance to invest in courses, certifications or further study.

• Collaborative and social team culture, with a personable and supportive environment that values teamwork and office collaboration.

• Meaningful impact from day one, taking ownership of customer support tickets and helping resolve complex technical issues for global clients
  

What you’ll do:

• Own customer support tickets end-to-end, troubleshooting platform issues and providing timely workarounds or solutions.

• Investigate and resolve technical problems, including plugin functionality, AI analysis errors, and integration issues.

• Collaborate closely with engineering and product teams to escalate complex issues and contribute to ongoing product improvements.

• Engage directly with customers, supporting them through technical challenges and ensuring a smooth experience with the platform.

• Contribute to documentation and process improvements, helping the team enhance support workflows and knowledge sharing across APAC.
  

What we’re looking for:

• Early career or graduate with 1-2 years’ experience in a STEM, engineering, or technical field; SaaS or software support experience a plus

• Analytical problem solver who can investigate platform issues, troubleshoot bugs and work with engineering on solutions

• Personable and collaborative, confident communicating with customers and cross-functional teams across international offices

• Flexible and adaptable, open to learning on the job, embracing new processes and contributing to product improvements

• Proactive and team oriented, with curiosity, charisma, and a “get stuck in” attitude

If you're as passionate about this position as we are, then please don't delay and APPLY NOW! We are interviewing immediately.

For a confidential discussion please call Hugh on 0440 136 509 or email hugh@woodsco.com.au.

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability.

*only shortlisted candidates will be contacted