Job Description

Woods & Co Recruitment have partnered with Australia’s leading automotive care group based in Mulgrave. They have created their own monopoly market through rapid growth and acquisition. This company offers a fun working environment and serious growth within the business.

The role of the Booking Coordinator / Customer Service Consultant is to ensure that customers, both internal and external are provided a reliable service in a professional and timely manner. The role requires bookings to be coordinated with the installers in an efficient and time-efficient manner and communicated to all relevant stakeholders.


What’s in It for You?

• $60,000 + Super
• Mulgrave| Onsite parking
• Collaborative and fun team environment
• Friday team lunches
• Birthday lunch of your choice
• Join a company that champions career progression
• National presence with offices across Australia

What You’ll Do

• Answer phone calls and take bookings for required work, coordinating with relevant departments
• Respond to queries and provide solutions for clients and team members
• Enter data and information into the electronic booking system
• Confirm job completion with the fleet team and dealerships as required
• Follow up on missing information such as order numbers for jobs
• File paperwork related to jobs and invoices
• Perform other general administrative duties as directed by supervisors or managers

What You’ll Need

• 1–2 years’ experience in an admin or customer service role
• A motivated, team-oriented attitude
• Excellent written and verbal communication skills
• A positive, “can-do” approach