Job Description

Woods & Co is excited to partner with a leading and innovative IT solutions company who is seeking a highly organised and proactive Customer Delivery professional. This role is pivotal in enhancing the customer experience and ensuring the smooth operation of the office.
  
As a Customer Delivery Specialist, you will be instrumental in maintaining an efficient and productive work environment. Your responsibilities will include providing vital administrative support to the sales team, managing client interactions, and delivering exceptional service to our clients.
  
This is an outstanding opportunity for an individual with exceptional organisational and interpersonal skills to make a significant impact on our client’s success. If you thrive in a dynamic and fast-paced environment and are committed to excellence in customer care, we would love to hear from you.

What's in it for you?

• $60,000 - $65,000 + Super (plus $520 p/a ($10 a week for being rostered once every 5 weeks to be on call)
• Beautiful office in South-Eastern suburbs of Melbourne
• Monday-Friday, 9am-5pm
• Casual, vibrant office
• Career Progression into management
• Onsite Parking - Car space provided

What do you do?

• Set up, provisioning and deployment of customer orders, handed over from our sales reps – mobiles, NBN, Sip, Mobile Applications and our Hosted Phone system
• Phone calls to the customers and updating customer details
• Loading orders & updating the database
• Using Xero to invoice customers
• Liaising with external vendors for equipment required, booking in techs
• Running customer training sessions on how to use our systems
• Mobile Porting and Activations
• Basic Admin - kitchen & bathroom restock
• Collect mail - on a monthly roster

What do you need?

• Highly organised & efficient
• Willingness to learn
• Be friendly and able to work with a customer to customise their phone set up – patience is key.
• To be able to work in a team and also autonomously
• Able to be rostered on once every 5 weeks for being on call (not for initial 2 month period)
• Likes to have a bit of fun but serious when the work needs to be done!

  
If you're as passionate about this position as we are then please don't delay and APPLY NOW! We are interviewing immediately. For a confidential discussion please contact Marissa on 0440 134 225 OR marissa@woodsco.com.au 

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce which values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or a linguistically diverse background, all members and genders of the LGBTQI community and people with disability.