Job Description

Woods & Co have partnered with a leading automotive service and aftermarket provider who nationally recognised for their industry experience and market leadership. This is a remarkable opportunity to join a dynamic team coupled with several growth opportunities. 
  
We are seeking a Customer Experience Specialist to coordinate customer bookings, resolve product and service enquiries and maintain customer databases. As a key point of contact, you will oversee job allocations, customer follow-ups, and issue resolution, ensuring seamless communication and efficient processes across all stakeholders.

  
What’s in it for you?

• $60,000 + Super
• Convenient Mulgrave location | on-site parking
• Join a national automotive organisation
• Career development opportunities within the business
• Dynamic and motivated team | Supportive management
• Ongoing training 

What's in it for you?

• Deliver professional customer support via phone and email, resolving queries and service issues
• Process bookings, confirmations, and follow-ups
• Manage orders, invoices, and warranty documentation
• Maintain and update records in fleet company portals
• Coordinate stock shipments and assist with inventory control
• Input invoices, generate reports, and track missing information
• Support daily scheduling for onsite installations and repairs
• Assist with audits, compliance tasks, and OH&S duties
• Ad-hoc tasks, attending meetings, and assisting colleagues as needed.

What you need?

• 1-2 years experience in fast-paced administrative, customer service or team support role
• Professional written and verbal manner
• Motivated, positive and team-oriented attitude
• Great attention to detail 
• Willingness to learn

If you're as excited by this opportunity as we are and to learn more about the position please call Phoebe Ditchburn on 0483 988 071 or email pditchburn@woodsco.com.au
  
Woods & Co Recruitment is committed to creating a diverse, inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, all members and genders of the LGBTQI community, and people with disability.
  
Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community and people with disability.