Job Description

Woods & Co have partnered with an internationally renowned flooring solutions provider who play a major role in iconic projects – from the world largest sporting event stadiums to airports, hospitals and luxury residential developments. This company is a leader within the construction and building materials industry, delivering high-quality, sustainable solutions while prioritising innovation and customer satisfaction.  

We’re on the lookout for a Senior Customer Experience Specialist to drive exceptional service delivery, manage escalations, and implement process improvements within the residential and commercial construction sector.
If you're passionate about customer success, stakeholder engagement, and continuous improvement, this is your chance to make a real impact in a dynamic, high-profile industry! This position boasts genuine career growth and development where avenues are plentiful.


What’s in it for you?

• $65,000 - $75,000 + Super + Annual Bonus (Dependant on Experience)
• WFH Flexibility  | Immediate Start
• Hawthorn-east Location
• Strong focus on career progression and professional development
• Opportunity to lead customer success initiatives and process improvements
• Melbourne-based role with national exposure

What will you do?

• Ensure service levels meet or exceed company expectations
• Manage escalated customer queries and complaints with expert problem-solving
• Implement customer success strategies and drive process improvements
• Develop and oversee warranty claims, providing technical support
• Mentor and support Customer Service Specialists
• Analyse customer data to identify trends and improvement opportunities

What do you need?

• 3+ years' experience in customer service, aftercare, or warranty management
• Strong technical knowledge of CRM & ERP
• Experience in the building products or construction industry
• Proven ability to manage escalations and streamline processes
• Strong leadership, mentoring, and coaching skills
• Excellent communication and problem-solving abilities

If you're as excited by this opportunity as we are and to learn more about the position please call Phoebe Ditchburn on 0483 988 071 or email pditchburn@woodsco.com.au
  
Woods & Co Recruitment is committed to creating a diverse, inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, all members and genders of the LGBTQI community, and people with disability.

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community and people with disability.