Job Description

Woods & Co Recruitment has partnered with a leading technology solutions company specialising in innovative hardware and software integration. This exciting role offers the opportunity to work on cutting-edge projects, providing technical expertise and support to clients while playing a pivotal role in the solutions department.
The Role
We are seeking a highly motivated Application Engineer / System Engineer  to join the Solutions team. This role encompasses pre-sales support, technical support to clients, and management of technical escalations. The ideal candidate will be technically adept, possess a strong problem-solving mindset, and have a curiosity to learn and innovate.
  
What’s in It for You?

• $115,000 - $120,000 + Super
• 37 offices globally | Opportunities to work out of international offices
• Hybrid work arrangements | WFH Flexibility
• Centralised Melbourne Office location
• Opportunity to work with innovative technologies and a dynamic team.
• Career development and ongoing training in a supportive environment.

  
Key Responsibilities

• Collaborate with solution architects to prepare detailed design specification documentation.
• Conduct reviews and testing of solutions and pre-release products in controlled or real-world environments.
• Develop and document testing plans, test cases, and project-specific documentation.
• Prepare training manuals for internal and external users, both technical and non-technical.
• Provide pre-sales support, including product demonstrations and technical updates.
• Support the introduction of new features and products into the business through internal processes.
• Deliver 3rd-level service and defect resolution support, including occasional on-site visits.
• Optimise standard operating procedures and processes, incorporating feedback.
• Test and validate new software versions before production releases.
• Manage internal showroom and testing environment configurations.
• Assist with solution design involving hardware and software integration.

Skills & Experience

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• 3+ years of experience in a similar technical or engineering role.
• Some basic knowledge of working with service management systems, e.g., ServiceNow or JIRA.
• Strong technical aptitude, including knowledge of I/O options, hardware interfaces, and system integration.
• Experience in developing technical documentation, testing plans, and training manuals.
• Strong communication skills for client-facing interactions and internal collaboration.

If you're as passionate about this position as we are then please don't delay and APPLY NOW below! If you have questions about the role, please contact Harry at harry@woodsco.com.au or 0418 751 856

We are interviewing immediately. 
  
Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community and people with disability
  
*You will only be contacted if you are shortlisted.